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The Only Thing That Matters
- Bringing the Power of the Customer into Your Business
- Binding:
- Paperback
- Pages:
- 256
- Published:
- May 25, 1993
- Dimensions:
- 133x203x13 mm.
- Weight:
- 180 g.
Delivery:
1-2 weeks
Expected delivery: November 9, 2024
Description of The Only Thing That Matters
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
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