We a good story
Quick delivery in the UK

Books by Kristin Anderson

Filter
Filter
Sort bySort Popular
  • by Kristin Anderson
    £7.99

    First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.

  • by Kristin Anderson & Ron Zemke
    £16.49

    This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.

  • Save 23%
    by Kristin Anderson
    £15.49

    As customer loyalty becomes a thing of the past, customer relationship management (CRM) has become one of hottest topics. This book supplies solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are effective, and how to create and manage both short- and long-term relationships.

Join thousands of book lovers

Sign up to our newsletter and receive discounts and inspiration for your next reading experience.