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Provides both students and professionals in health care and social service with the skills to develop respectful, smooth relationships with their clients and with the community at large. This book offers strategies for connecting with people across differences related to ethnicity, religion, nationality, disability, age, gender, and class.
Presents scientifically-supported guidance for people who want to replace stress and painful emotions with a sense of well-being and contentment. With empathy and unfailing good humour, Dr. Pamela Hays outlines a four-step process that has proven successful in her professional clinical psychology practice as well as in her own life.
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