Books by Patrick Forsyth

Covers key channel management techniques, from deciding the mix and ensuring customer focus monitoring performance and channel innovation. This title includes examples and lessons from benchmark companies, including Sharp and Sanwa and ideas from the smartest thinkers. It also includes a glossary of key concepts and a resources guide.

Gain essential skills for career development with this indispensable, practical guide to managing your time effectively.

Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Gain essential skills for career development with checklists, exercises and real-life examples that will help you perfect your skills at writing winning reports and persuasive proposals.

Meetings offers all you need to know to get the most out of meetings - from setting meetings up, leading them, to how to make the most out of them once the meeting is over.

A guide to negotiation and influencing people in a reasonable and honest manner for employees, managers, freelancers and business owners.

Learn in a week, what the experts learn in a lifetime

By the end of this book you will be ready to write anything in a business context. Other books only tell you what to do, but Teach Yourself Coach books accompany you every step of the way with their engaging and interactive Workbook Method

How to Motivate People reviews the principles of motivating staff to maximise performance, stimulate enthusiasm and achieve results

Too many managers don't have what it takes to carry a good presentation. And they know it. Equally they know that to acquire the skill is to join an admired few, upwardly mobile managers. This book helps them learn techniques and methods of planning research and structuring information that may create inescapable conclusions by their recipients.

Covers key career management techniques, from lifelong learning to getting promoted, and from surviving office politics to goal setting. This book includes a glossary of key concepts and a comprehensive resources guide. It is suitable for people who need to master business thinking and practice quickly.

Covers the key areas of sales management, from techniques for managing sales people at a distance to sales planning, and from assembling a top-flight team to staying market focused. This book includes examples and lessons from companies in hotel management, financial services and pharmaceuticals. It also offers a glossary of key concepts.