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Books by Randy A. Steinberg

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  • Servicing ITSM af Randy A. Steinberg
    Servicing ITSM
    - A Handbook of Service Descriptions for it Service Managers and A Means for Building Them
    by Randy A. Steinberg
    £18.99

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  • Measuring ITSM af Randy A. Steinberg
    Measuring ITSM
    - Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
    by Randy A. Steinberg
    £18.99

    More details

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