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Measuring ITSM
- Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
- Binding:
- Paperback
- Pages:
- 196
- Published:
- December 3, 2013
- Dimensions:
- 154x230x17 mm.
- Weight:
- 294 g.
Delivery:
1-2 weeks
Expected delivery: January 4, 2025
Extended return policy to January 30, 2025
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