Books by Richard Gallagher

Who says customer service guides have to be boring? Learn from one of the most entertaining and instructive customer service books ever written: Aesop's fables.

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the world's service leaders.

The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.