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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
- Binding:
- Paperback
- Pages:
- 208
- Published:
- March 19, 2013
- Dimensions:
- 156x228x14 mm.
- Weight:
- 252 g.
Delivery:
1-2 weeks
Expected delivery: November 28, 2024
Description of The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.
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