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Books by Stephen J. Frenkel

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  • - Organization of Work in the Information Economy
    by Karen A. Shire, Marek Korczynski, Stephen J. Frenkel & et al.
    £33.99 - 92.99

    The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

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