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On the Front Line
- Organization of Work in the Information Economy
- Binding:
- Paperback
- Pages:
- 320
- Published:
- June 21, 1999
- Dimensions:
- 155x235x19 mm.
- Weight:
- 500 g.
Delivery:
2-4 weeks
Expected delivery: December 11, 2024
Description of On the Front Line
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
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