Books by Steven Shepard

This work examines the tricks and traps awaiting service providers in the Metro Area space, detailing the technological challenges and opportunities. It covers: Metro networking with Ethernet and Optical; Metro with Bluetooth, InfiniBand, DWDM and more; VPN implications; and support services.

This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.

This completely revised bestseller is updated to cover the global Technology, Media & Telecom (TMT) sector and the "Anytime, Anywhere, Any Device" technology that is profoundly changing the way business is conducted.

Using real-world examples, this book explains how WiMAX works and discusses the business and economic implications of this technology. It provides an overview of the solution for wireless delivery of broadband services.

RFID (Radio Frequency Identification) is a wireless technology adapted by retailers to track inventories via a microchip tagged product. This technology book on RFID explains the underlying wireless technologies, walks potential users and suppliers through the implementation and monitoring process, and deals in depth with security issues.

Offers practical technology coverage, while discussing the business, strategic and competitive implications of VoIP deployment in corporations. This book covers the challenges faced by service providers as they evolve to an IP infrastructure while continuing to operate the PSTN.