Management & Strategy

Now in its tenth edition, this key textbook provides a solid foundation in program evaluation, covering the main components of evaluating agencies and their programs, how best to address these components, and the procedures to follow when conducting evaluations.

Modern Organizational Wisdom presents a fresh perspective on knowledge management processes, exploring how employee expertise transforms into practical solutions for organizational challenges.The book introduces a procedure that links key knowledge management concepts, streamlining their understanding and simplifying application.

"As the golden age of loyalty continues, it is a subject we all need to understand much, much more and Evert and Xiao Yao help us do just that".Adam Daniels, CEO IAG Loyalty"This book fills a void by thoroughly exploring the potential of loyalty currencies, generously shared by Evert and Xiao Yao for the entire industry's benefit."Jay Malowney, President Points (a Plusgrade company)"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla consequat maximus tempus. Pellentesque eget justo sit amet ex convallis accumsan a non nisl."Russ Hinckley, Senior Vice President U.S. Bank, Partner Credit Card GroupExtracting value from loyalty programs used to be the domain of marketing. But not anymore.In this new book, de Boer and Chin turn the tables and introduce the concept of the Currency Effect. They unravel the secrets behind running the world's most successful loyalty currencies and provide hands-on practical guidance on how to reap the full benefits from your own.With their unique experience as advisors to the world's leading loyalty programs, and unparalleled expertise around program valuations, de Boer and Chin for the first time share their insights around the optimal management of loyalty currencies.Through a combination of new concepts and definitions, the authors explain the workings of what many consider the black box of loyalty program currencies.Loyalty Programs and the Currency Effect is an indispensable guide for everyone involved in loyalty programs, from program operators and owners to investors, and offers a complete manual on how to realize the full value potential of your loyalty program.Evert de Boer is Managing Partner at On Point Loyalty, Singapore, and CEO at Fidivio. He has researched and worked in loyalty strategy since 2000, providing strategic guidance to leading companies globally, including more than 40 airlines.  Evert has published numerous articles and white papers on loyalty strategy and finance, including the Harvard Business Review. He is the author of Strategy in Airline Loyalty (Palgrave Macmillan, 2017).Xiao Yao Chin is a Partner at On Point Loyalty, Kuala Lumpur, Malaysia. Her loyalty experience spans program design, strategic planning, member analytics and program valuations. Prior to joining On Point Loyalty, Xiao Yao has worked on numerous strategic projects for leading financial institutions across Southeast Asia during her time with Bain & Company. She holds a PhD from the University of Cambridge, UK.

This book examines how caseworkers are governed in today's street-level bureaucracies. It redefines our understanding of public sector governance by highlighting the subtle, informal, and everyday forms of organizational governance that shape caseworkers' subjectivities beyond formal policies and professional identities.

Now available in paperback! Build financial literacy, improve your money management skills, and make the dinero work for you! In many immigrant households, money isn't often a topic of discussion, so financial education can be minimal-especially when a family is just trying to survive the day-to-day. Despite being the largest minority group in the United States, the Latino community still faces cultural and systemic barriers that prevent them from building wealth. As a first-generation Latina, Jannese Torres, award-winning money expert, educator, and podcaster, knows these unique challenges well. She set out to pursue the traditional American Dream, becoming the first woman in her family to graduate from college, climb the corporate ladder, and secure the six-figure paycheck, only to find herself miserable and unfulfilled. She soon realized that everything she'd been taught about money and success wasn't as it seemed. After discovering the true meaning of wealth, Torres resolved to pave her own path, leaving the life she was told she should want for one of entrepreneurship, autonomy, and financial freedom.In Financially Lit! Torres offers you culturally relevant and relatable personal finance advice that will allow you to finally feel seen, heard, and understood. Whether it's the guilt you feel from being the first person to "make it" while members of your family are still struggling, or the way financial trauma manifests itself in negative and limiting beliefs around money, Torres is here to guide you through it all.With the warmth and no-nonsense wisdom of someone who's been there before, Torres will teach you how to:- set boundaries with your dinero- protect yourself from financial abuse- navigate the complicated relationship between amor and money- invest like a white dude-or better!With Financially Lit! at your side, you'll harness the powerful ways money can be used to create the life of your dreams, and be empowered to step into financial freedom.

This book explores the ramifications of the COVID-19 pandemic crisis on human service organizations from an international perspective. The chapters in this volume highlight the need for organizations to strengthen their resilience, adapt to changing external circumstances, and continue to serve their missions effectively.

This conference was intended for works pertaining to mathematical modeling and management of natural resources. It provided a forum for the research community to exchange ideas related to sustainable development.

This conference was intended for works pertaining to mathematical modeling and management of natural resources. It provided a forum for the research community to exchange ideas related to sustainable development.

This book offers a fresh and critical look at the evolution of management education in Canada. Nearly 25 years after the seminal work Capitalizing Knowledge by Barbara Austin, this edited collection revisits and expands upon the debates that shaped the field, while introducing new perspectives and overlooked histories.

The book explores recent drivers and factors of socio-economic development, in particular Global Value Chains and digital technologies, with analysis of 39 regional economies in Asia plus Australia and New Zealand. The editors use a database covering a wide range of Asian economies from 1990-2020 across four key areas.

This book offers a thorough and complete overview of the function and profession of public procurement, explores legal frameworks, examines contract administration, and investigates a variety of solicitation methods and processes, with an emphasis on what happens post-award, including surplus and disposal.

This book covers all aspects of an entrepreneurial journey from startup to growth and clarifies the role of technopreneurship as a tool to enhance sustainability in today's entrepreneurial ventures. It explains the fundamentals of developing and establishing a small or large venture and incorporating innovative solutions.

This edited collection examines the historical role of business actors in climate and environmental governance since the 1970s. Through a compilation of recent, evidence-based historical research, it unveils the origins of contemporary challenges in regulating environmental pollution.

Generative AI is a transformative force in smart healthcare. It can produce contents virtually indistinguishable from human-created material with the power to redefine healthcare and revolutionize how medical science interacts with technology.

There is an urgent need to develop robust strategies to respond to and leverage new and emerging technologies, particularly those based on Artificial Intelligence. An Industrial Engineering's systems-focused approach offers the best mechanism to address this urgent global need.

Digitization, with the help of artificial intelligence, machine learning and cloud adoption has transformed industries and helped companies accelerate and have a competitive edge. This book discusses how digital transformation can help organizations achieve growth and explores the challenges of using emerging technologies.