Marketing

This book is for everyone who is concerned about the successful future of a very special institution - the National Health Service (NHS).

This is the first book to examine the critically important topic of sustainability in sport through the lens of integrity. Adopting a holistic view on sustainability, it argues that integrity is the foundation on which sustainable sports organisations, actions and processes must be built.

"Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond"--

Whether you're just starting out or are an experienced veteran, this book will help you achieve more and better results. You will learn practical steps, tactical applications and insights that will help you improve continuously. Most importantly, you will learn a proven process that can be applied again and again to increase sales and build a great business. You will learn how to: Become a thought leader in your company and for your industry Develop an unstoppable mindset Discover how to motivate yourself instantly Become a better thinker Set big goals and achieve them Generate more leads and prospects without the need for a marketing departmentBuild trust and credibility quickly Develop insights that elevate your status and get your prospects to see you as an expert Glean valuable information from your prospect by uncovering pain points, challenges and problems Build an irresistible offer for your future clients & customers Present powerfully and persuasively Remove the barriers that prevent buying decisions Close more deals by using techniques that work in this century Build a referral machine that keeps on delivering

Jump start your business and career with this book of practical wisdom. In such fast-changing, and often confusing times, America needs a straight-talk dose of Larry Winget reality more than ever. Known as the Pitbull of Personal Development, and New York Times bestselling author of 31-Days To Getting What You Want, is Larry Winget's "tell it like it is." This is the ultimate wake-up call for anyone who's looking for a lifeline for their career or their business and true empowerment. With action-steps you can take immediately Larry will guide you to excel in business success through Leadership, and Sales Management. Learn to: Get What You Want Find Success Get Along with Others Be a Great Leader Make More Sales

Decentering Fashion on the Silk Roads focuses on the dynamism of fashion, textile craft, heritage and sustainability in Central Asia and beyond. This rich travelogue is a refreshing resource for international scholars and postgraduate students studying and researching fashion theory and management in particular.

In this book, faculty and researchers from ESSEC Business School, a recognised leader among European schools of business and management, provide a multi-faceted perspective on the obstacles that come in the way of the transformation of dominant business models, and how to overcome them in order to move away from "business as usual."

The Routledge Companion to Disability and Work explores the realities faced by disabled individuals in the workplace and beyond. This comprehensive guide is essential for students, teachers, and researchers looking to intersect disability and business, paving the way for a more inclusive and equitable future.

Porsches for soccer moms? Finance bros in Patagonia? Bud Light Pride cans? Drive-through Starbucks? What happens when your growth strategy creates conflict between customers?You always want to grow your brand, but there's a dilemma: the more customer segments you target for growth, the harder it becomes to avoid conflict. Sometimes you do such a good job building a loyal following that attempts to court other customers feel like betrayal to your core. Sometimes, a segment adopts your products without you targeting them, alienating your existing customers. Sometimes, your growth strategy flies in the face of what people have decided your brand means to them.Welcome to "the conflict zone," where brands must navigate these incompatibilities to achieve growth--or face losing customers rather than growing. How did Supreme's attempts to cross over cost the brand its coveted reputation among skateboarders? How did Apple lose one of its most devoted customer bases when it updated a piece of software? What does Gucci do when the cast of Jersey Shore starts toting their handbags around?Marketing experts and professors Annie Wilson and Ryan Hamilton answer these questions, and through dozens of cases provide insight into how brands can drive growth by attracting new segments without alienating or losing their current customers. With a fresh, simple framework for growing without imploding, Wilson and Hamilton show you how to recognize when you're heading for the conflict zone, how to steer clear of it, and what to do if you find yourself in it.Here you'll find a better way to strategically select new target markets and evaluate, monitor, and manage multiple customer segments. The Growth Dilemma is your road map to brand growth.

AI is going to change brand strategy and marketing forever. Are you ready?What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what OpenAI CEO Sam Altman told authors Adam Brotman and Andy Sack when he met them: "It will mean that 95% of what marketers use agencies, strategists, and creative professionals for today will easily, nearly instantly, and at almost no cost be handled by the AI--and the AI will likely be able to test the creative against real or synthetic customer focus groups. No problem."With that astonishing statement, the authors began a journey of discovery to understand what this transition to an AI-first world means. You'll hear from a who's who of tech visionaries who spoke with the authors, including Altman, Bill Gates, and Reid Hoffman, sharing how they're thinking of the transition to the new reality. You'll also hear from practitioners bold enough to be surfing this tidal wave of change, including one who audaciously mandated experimentation with AI for all his employees.Brotman is the former chief digital officer at Starbucks, pivotal in the development of the coffee giant's mobile payment and loyalty programs. Sack is a legendary tech visionary and former adviser to Microsoft CEO Satya Nadella. Together, they formed strategic consultancy Forum3 to take on every aspect of the challenge to becoming an AI-first organization, including how you think about the design of jobs, what skills you need to start developing, what customers will expect from brands that they don't today, how to achieve early wins, and how to compete in an AI-first arena, where nearly anyone can build creatively engaging brands quickly and cheaply.It's time to get ready for a brand-new world. Start here.

Learn how businesses can leverage their success to drive positive social impact. Kurt Avery delves into a range of proven business and marketing techniques, including some developed through his own professional experiences as the founder, owner, and president of Sawyer Products.Sawyer Products has achieved remarkable success with its innovative water filtration and insect repellent products, but it hasn’t stopped there. Sawyer Thinks reveals how the company has harnessed its profitability to make a significant charitable impact worldwide and provides a clear roadmap that other businesses can follow.Sawyer Thinks aims to inspire and empower business leaders to think beyond the bottom line and use their resources to create meaningful change. It includes a step-by-step guide on increasing charitable giving and philanthropic efforts while also enhancing overall profitability and sustainability.

In the relentless world of sales, where targets loom large and rejection can be a constant companion, the toll on your mind is often underestimated. This book is a transformative resource in the challenging world of sales. Unlike traditional manuals fixated on skillsets, this book delves into the overlooked realm of mental and emotional tools, fostering a healthy and high-performing mindset essential for getting results and developing a career in sales. The author addresses unspoken challenges in sales, offering essential insights, stories and tools to unlock full potential in mind management and nurture success. From overcoming limiting beliefs and reframing stress to building resilience, leveraging imposter syndrome and combating burnout-the silent sales killer - the book stands as a go-to resource for any salesperson. In fact, Sales Psyche is more than a guide - it's a comprehensive resource for any salesperson wanting to build a successful and sustainable career.

A tangible approach to building the intangible skill of creativity, offering a simple new theory about how to have original and valuable ideas.

Establishing a paradigm shift in the field of marketing, this thought-provoking scholarly work examines how customers, markets, and communities are groomed, socially conditioned, subliminally marketed to, and influenced by the use of AI technologies.

Across the social sciences and even in philosophy, trust is most often characterized in terms of expectations and probabilities. This book defends an alternative conception of trust as a moral phenomenon.

Providing a practical, evidence-based vision of how to enhance and enrich customer experience through tangibles, exterior and interior design and space within the service industry. In other words, looking through the space-scape and design-scape to improve service performance to better address customer needs and desires.

First Published in 1968, The Assessment of Industrial Markets offers a quite different approach to the subject of industrial marketing research. The book is essentially practical and contains an important innovation.

First Published in 1965, The Marketing of Industrial Products is the product of diverse talents and experiences. The first words of Aubrey Wilson's introduction to this book emphasise the importance and relevance of industrial marketing to everyone connected with industry.

While some academic attention has been paid to the impact of new digital technologies on African media in the colonial languages of English, French and Portuguese, there is a dearth of research into African language digital communication. The book will interest scholars of media, journalism, communication, social media and culture.

Brand management is firmly established as a core business and marketing activity, whilst the study of how consumers react to brands is evolving globally. This shortform book provides a premium research overview of these core business topics as a platform for future research and practice.