Books in the Hampton Press Communication Series: Communication & Social Organization series

This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.

Takes up many critical question and explores how the discipline of communication can contribute in meaningful ways to produce more vibrant and responsive workplaces and how, in turn the engagement of communication scholars and practitioners in organizational contexts can enrich and deepen theory and scholarship.

Explores how public relations' power is obtained, used and misused in terms of both process and outcomes. This book contains 10 case studies that provide examples of the breadth of perspectives and definitions of power.

Explores the use of qualitative research methods to study organizational communication and to generate data for enhancing organizational performance and to help organizational representatives and/or consultants demystify the complexities of communicative influence on organizational studies.

An examination of how various methodological approaches can promote a sense of community within and outside the academy. It focuses on the strategies used, then demonstrates how researchers can put the theory into practice. It also highlights how community can be guided via public channels.