Books in the Harvard Pocket Mentor series

In challenging times, companies must serve their customers faster and more efficiently. This book helps you learn key steps for carrying out a business process improvement initiative, including how to: plan a business process improvement initiative; analyze and redesign a current process that needs improvement; and, more.

Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectations, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.

Most managers coach employees by giving them feedback and evaluating their performance, right? Wrong. Coaching differs markedly from other managerial functions. With its tips, worksheets, and self-assessments, this guide shows managers how to use coaching - not only to strengthen direct reports' skills but also to rev up their performance.

When faced with packed schedules, endless emails, and towering in-boxes, it's easy to become overwhelmed and ineffective at work. This guide will put readers back in charge of their time and workload by showing how to: - Set goals and prioritize tasks - Utilize appropriate scheduling tools - Control distractions and interruptions - Delegate wisely