Books in the Lecture Notes in Operations Research series

The book highlights the use of BWM in different settings including single decision-making vs group decision-making, and complete information vs incomplete and uncertain situations.

Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users' utilitarian and socio-psychological needs alike.