Books in the Library and Information Science series

Information Tasks summarizes user research, then presents design sketches of systems that illustrate how design is linked to research. This comprehensive user-centered approach provides an agenda for information research, design and education that challenges many accepted beliefs and suggests new directions for information work.

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.

Presents the general principles underlying the design of bibliographic databases. This book covers topics such as the impact of technology on catalogs and catalog codes, design objectives for online catalogs, standardization and integration in bibliographic control, and access to bibliographic information in the online age.

This book offers a sound basis for the design and management of information services to: provide decision-makers with help for the management of change; make corporate decision-makers aware of information as an asset and a strategy for improved, innovative decisions; and make information service providers potential sources of innovation.

Presents an understanding of business information in the context of those who seek business information. This book contains information-seeking behavior that includes the underlying information needs that drive one to seek information, and the types of information used to resolve information needs.