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Understanding Reference Transactions
- Transforming an Art into a Science
part of the Library and Information Science series
- Binding:
- Hardback
- Pages:
- 232
- Published:
- May 7, 2002
- Dimensions:
- 152x229x17 mm.
- Weight:
- 513 g.
Delivery:
2-3 weeks
Expected delivery: December 15, 2024
Extended return policy to January 30, 2025
Description of Understanding Reference Transactions
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.
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