Books in the Perfect Phrases Series series

An affordable, ready-to-use collection of phrases for HR executives and top management who want to create the most effective and revelatory employee surveys possible.

A guide which helps managers identify performance issues and prepare documentation of those problems. It is suitable for new managers who need to find ways to document performance problems and then be able to offer feedback to those individuals.

More than 1 MILLION Perfect Phrases books sold! The perfect quick-reference guide for communicating clearly and effectively with team members, employees, and decision makers in remote locations.

More than 1 MILLION Perfect Phrases books sold! The perfect quick-reference guide for engaging in challenging healthcare-related conversations with patients and their loved ones, colleagues, or superiors--articulately and professionally

From establishing a manager/admin partnership relationship and prioritizing job activities to getting results without authority and managing customer complaints, this streamlined guide provides readers with the right words at the right time in every situation.

More than 1 MILLION Perfect Phrases books sold!The perfect quick-reference guide for turning followers into leaders

Gives you the necessary phrases to communicate with your Spanish-speaking employees. This book features more than 500 words and phrases specific to the household and childcare fields, with translations spelled out phonetically so you can say what you need to right away.

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Ready-to-use performance goals for both managers and employees; covers virtually every topic, including sales and profit goals, quality and productivity goals, on-time performance personal development goals

The fully revised second edition of Perfect Phrases for the Sales Call provides an arsenal of this dynamic, persuasive language. Readers learn the right phrase to use when prospecting, seeking appointments, meeting customers, making presentations, proving your claims, creating value and much more.

An updated and revised edition of one of our bestselling books in the series. Perfect Phrases for Managers and Supervisors helps readers do everything from setting a tone of mutual trust to conducting interviews and performance reviews to disciplining problem employees.

Contains perfect phrases to make an application essay stand out from the crowd. This book offers the tools to communicate what you want to say, with the style and panache that display your individual intelligence and creativity to the application board.

Offers help for polishing your English skills for the workplace. This title introduces you to scenarios, business slang, and other linguistic issues - for example, the nuances of dealing with conflict, your attitude at work, the written word, and job-seeking skills for a newcomer to the language.

Employees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused - so you must choose your words carefully during times of upheaval. This title includes hundreds of phrases for ensuring your employees make the transition with clarity, commitment, and skill.

Provides ready-to-use phrases, tips, and techniques which help emphasize skills, and highlight accomplishments for potential employers. This book provides career-making advice on successful networking, email correspondence, cover letters, interviews, and salary negotiations.

A new title in this bestselling series helpnew English speakers say the right words atthe right time in any situation.

Whether it's making a sale, managing a business, or handling any tough scenario, this book presents the tools for effective communication in different situations.

Gives you the phrases to communicate with your Spanish-speaking employees. This book features more than 500 vital words and phrases specific to the construction field, with translations spelled out phonetically so you can say what you need to right away. It helps you conquer the language barrier in the workplace, leading to increased productivity.

Combines three top selling books on the topic of sales, making this the ultimate resource for sales reps at all levels

Helps seize the attention of prospective clients and slam the lid on sales. This phrasebook contains hundreds of words and phrases readers can depend on to deliver their messages quickly and to the point. It helps agents and brokers to deliver listing presentations, write and negotiate contracts, and manage client concerns better than ever before.

Offers ready-to-use phrases that help readers avoid disasters, steer clear of sticky circumstances with coworkers, and leave them in control. This guide provides words for various situations, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; and deflecting a flirtatious client.

Offers the phrases and commonly used words to help you excel on both the writing and speaking sections of the TOEFL test. This work allows you to communicate and express yourself in standard American English.

Offers hundreds of ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a useful tool for those who need to get a message across and stand out as a leader.

Presents the tools for precise, effective communication in various situations. This book gives you the phrases you need to get things done.

Presents time-saving phrases you can use to make the most out of every speaking opportunity. This title provides ready-to-use phrases on what from sharing strategies at annual meetings to speaking at conferences, keynote remarks, and ceremonial speeches. It also reveals strategies for addressing specific audiences.

Whether it's writing a proposal, motivating employees, or reaching out to customers, this title offers the tools you need for effective communication. It provides: techniques to communicate messages and goals in business letters and proposals; tips for bringing out the best in every employee; and, dialogues and scripts to practice interactions.

The words you use to express yourself say more about you than you realize. This is especially true in a job interview. This book gives job seekers hundreds of answers to the questions they are to be asked. It also discusses words to avoid and provides proven tips on showing how you are the best candidate for the job.