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Perfect Phrases for Customer Service, Second Edition
part of the Perfect Phrases Series series
- Binding:
- Paperback
- Pages:
- 256
- Published:
- January 15, 2011
- Edition:
- 2
- Dimensions:
- 132x203x16 mm.
- Weight:
- 236 g.
In stock
Delivery:
3-5 business days
Expected delivery: November 22, 2024
Description of Perfect Phrases for Customer Service, Second Edition
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
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