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Citizens and Service Delivery
- Assessing the Use of Social Accountability Approaches in Human Development Sectors
- Binding:
- Paperback
- Pages:
- 148
- Published:
- November 30, 2011
- Dimensions:
- 151x228x12 mm.
- Weight:
- 226 g.
Delivery:
1-2 weeks
Expected delivery: December 8, 2024
Description of Citizens and Service Delivery
This report reviews how citizens can influence service delivery through access to information and opportunities to use it to hold providers accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability.
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