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Consumer Management in the Internet Age
- How Customers Became Managers in the Modern Workplace
- Binding:
- Paperback
- Pages:
- 154
- Published:
- July 1, 2021
- Dimensions:
- 229x151x12 mm.
- Weight:
- 230 g.
Delivery:
2-4 weeks
Expected delivery: October 11, 2025
Description of Consumer Management in the Internet Age
This book analyzes online consumer management, a practice in which customers monitor, report on, and discipline workers through posting online reviews. Through examining reviewer communities, the author analyzes the ways in which our need for collective purpose is increasingly transformed into profit production under modern capitalism.
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