I really enjoyed reading this text. The author's colloquial style makes this an easy read, and it's packed with lots of good tips, techniques and examples of how to improve your ability to truly communicate. (Which the author clearly distinguishes from failing to communicate, an issue with which most of us wrestle.) In fact, a good third of this book is devoted to describing the various types of "noise" that prevents accurate communication, along with methods to bypass the noise. There's also a small chapter with tips on public speaking, and a really excellent chapter focused on giving and receiving feedback.
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