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Cracking the CSAT Code @ Call Centers
- Binding:
- Hardback
- Pages:
- 172
- Published:
- July 30, 2018
- Dimensions:
- 239x165x18 mm.
- Weight:
- 410 g.
Delivery:
2-4 weeks
Expected delivery: November 24, 2024
Description of Cracking the CSAT Code @ Call Centers
CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.
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