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Customer Service for Hospitality and Tourism
- Binding:
- Paperback
- Pages:
- 324
- Published:
- March 19, 2022
- Edition:
- 3
- Dimensions:
- 246x189x23 mm.
- Weight:
- 646 g.
In stock
Delivery:
3-5 business days
Expected delivery: November 23, 2024
About Simon (University of South Carolina) Hudson
View all books by Simon (University of South Carolina) HudsonDescription of Customer Service for Hospitality and Tourism
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.
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