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Customer Service in Health Care
- A Grassroots Approach to Creating a Culture of Service Excellence
part of the J-B AHA Press series
- Binding:
- Paperback
- Pages:
- 176
- Published:
- June 30, 2014
- Dimensions:
- 156x231x10 mm.
- Weight:
- 262 g.
Delivery:
2-4 weeks
Expected delivery: January 24, 2025
Extended return policy to January 30, 2025
Description of Customer Service in Health Care
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence.
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