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Developments in the Call Centre Industry

- Analysis, Changes and Challenges

part of the Routledge Studies in Business Organizations and Networks series

Developments in the Call Centre Industry
About Developments in the Call Centre Industry

Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.

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  • Language:
  • English
  • ISBN:
  • 9780415357029
  • Binding:
  • Hardback
  • Pages:
  • 224
  • Published:
  • June 15, 2006
  • Dimensions:
  • 156x234x18 mm.
  • Weight:
  • 453 g.
Delivery: 2-4 weeks
Expected delivery: October 25, 2024

Description of Developments in the Call Centre Industry

Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.

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