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Emotional Labor
- Putting the Service in Public Service
- Binding:
- Paperback
- Pages:
- 256
- Published:
- November 13, 2014
- Dimensions:
- 149x231x22 mm.
- Weight:
- 366 g.
Delivery:
1-2 weeks
Expected delivery: September 19, 2025
Description of Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This book focuses on this emotional labor and what it takes to perform it.
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