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Enhancing Accountability in Public Service Delivery through Citizens’ Charters
- The Indian Experience
- Binding:
- Hardback
- Pages:
- 178
- Published:
- December 1, 2015
- Dimensions:
- 159x235x18 mm.
- Weight:
- 430 g.
Delivery:
2-4 weeks
Expected delivery: October 29, 2024
Description of Enhancing Accountability in Public Service Delivery through Citizens’ Charters
Public services are used by a majority of the Indian population, and the Government of India has been pushing reforms to bring in greater transparency, accountability and responsiveness in public service delivery. This book focuses on the citizens' charter which is one of the most effective tools used by governments the world over to improve service delivery, especially to the poor.
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