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Exits, Voices and Social Investment
- Citizens' Reaction to Public Services
part of the Theories of Institutional Design series
- Binding:
- Paperback
- Pages:
- 206
- Published:
- December 31, 2014
- Dimensions:
- 151x228x28 mm.
- Weight:
- 348 g.
Delivery:
1-2 weeks
Expected delivery: January 2, 2025
Extended return policy to January 30, 2025
Description of Exits, Voices and Social Investment
Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.
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