We a good story
Quick delivery in the UK

Front Office

About Front Office

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text:· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook· updated in the light of recent developments such as global distribution systems and the internet· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment· additional extended, practical exercise material.Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:· Procedural aspects· Dealing with people· Increasing yield· Management aspectsFront Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Show more
  • Language:
  • English
  • ISBN:
  • 9781138130814
  • Binding:
  • Hardback
  • Pages:
  • 218
  • Published:
  • October 29, 2015
  • Edition:
  • 2
  • Dimensions:
  • 189x246x0 mm.
  • Weight:
  • 453 g.
Delivery: 2-3 weeks
Expected delivery: December 12, 2024

Description of Front Office

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text:· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook· updated in the light of recent developments such as global distribution systems and the internet· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment· additional extended, practical exercise material.Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:· Procedural aspects· Dealing with people· Increasing yield· Management aspectsFront Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

User ratings of Front Office



Find similar books
The book Front Office can be found in the following categories:

Join thousands of book lovers

Sign up to our newsletter and receive discounts and inspiration for your next reading experience.