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Integrated Measurement - KPIs and Metrics for ITSM

- A Narrative Account

About Integrated Measurement - KPIs and Metrics for ITSM

A unique account of KPIs and metrics for ITSM that uses a fictional story to explain implementation at an operational level

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  • Language:
  • English
  • ISBN:
  • 9781849283830
  • Binding:
  • Paperback
  • Pages:
  • 186
  • Published:
  • May 30, 2013
  • Dimensions:
  • 142x216x14 mm.
  • Weight:
  • 246 g.
Delivery: 1-2 weeks
Expected delivery: December 6, 2024

Description of Integrated Measurement - KPIs and Metrics for ITSM

A unique account of KPIs and metrics for ITSM that uses a fictional story to explain implementation at an operational level

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