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Integrated Measurement - KPIs and Metrics for ITSM
- A Narrative Account
- Binding:
- Paperback
- Pages:
- 186
- Published:
- May 30, 2013
- Dimensions:
- 142x216x14 mm.
- Weight:
- 246 g.
Delivery:
1-2 weeks
Expected delivery: January 4, 2025
Extended return policy to January 30, 2025
Description of Integrated Measurement - KPIs and Metrics for ITSM
A unique account of KPIs and metrics for ITSM that uses a fictional story to explain implementation at an operational level
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