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Mapping Experiences
- A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
- Binding:
- Paperback
- Pages:
- 400
- Published:
- November 30, 2020
- Edition:
- 2
- Dimensions:
- 187x233x25 mm.
- Weight:
- 698 g.
In stock
Delivery:
3-5 business days
Expected delivery: October 10, 2024
Description of Mapping Experiences
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
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