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Personalising public services
- Understanding the personalisation narrative
- Binding:
- Hardback
- Pages:
- 216
- Published:
- July 26, 2011
- Dimensions:
- 156x234x0 mm.
- Weight:
- 385 g.
Delivery:
2-4 weeks
Expected delivery: December 19, 2024
About Catherine (University of Birmingham) Needham
View all books by Catherine (University of Birmingham) NeedhamDescription of Personalising public services
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
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