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Rpr

- A Problem Diagnosis Method for It Professionals

By Paul Offord
Rpr by Paul Offord
About Rpr

RPR (Rapid Problem Resolution) is a problem diagnosis method specifically designed for IT professionals. This book covers why the RPR method is needed, how it helps 3rd Line Support people, how the method works and what's needed to deploy RPR. If you want to improve your own problem diagnosis skills or those of your team, this book is for you.

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  • Language:
  • English
  • ISBN:
  • 9781447844433
  • Binding:
  • Paperback
  • Pages:
  • 256
  • Published:
  • March 30, 2013
  • Dimensions:
  • 152x229x17 mm.
  • Weight:
  • 402 g.
Delivery: 1-2 weeks
Expected delivery: December 8, 2024

About Paul Offord

View all books by Paul Offord

Description of Rpr

RPR (Rapid Problem Resolution) is a problem diagnosis method specifically designed for IT professionals. This book covers why the RPR method is needed, how it helps 3rd Line Support people, how the method works and
what's needed to deploy RPR.

If you want to improve your own problem diagnosis skills or those of your team, this book is for you.

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