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Service Level Agreements

- A Legal and Practical Guide

About Service Level Agreements

This pocket guide identifies some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs. It provides an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical solutions that have been adopted by other organisations.

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  • Language:
  • English
  • ISBN:
  • 9781849280693
  • Binding:
  • Paperback
  • Pages:
  • 1
  • Published:
  • October 13, 2010
  • Dimensions:
  • 178x113x10 mm.
  • Weight:
  • 110 g.
Delivery: 1-2 weeks
Expected delivery: December 11, 2024

Description of Service Level Agreements

This pocket guide identifies some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs. It provides an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical solutions that have been adopted by other organisations.

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