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Service Management Principles for Hospitality and Tourism
- Binding:
- Paperback
- Pages:
- 277
- Published:
- February 24, 2015
- Edition:
- Dimensions:
- 234x192x23 mm.
- Weight:
- 722 g.
Delivery:
1-2 weeks
Expected delivery: December 15, 2024
Extended return policy to January 30, 2025
Description of Service Management Principles for Hospitality and Tourism
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
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