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Smiling Down the Line
- Info-Service Work in the Global Economy
- Binding:
- Paperback
- Pages:
- 352
- Published:
- September 12, 2009
- Dimensions:
- 152x229x21 mm.
- Weight:
- 520 g.
Delivery:
2-4 weeks
Expected delivery: July 25, 2024
Description of Smiling Down the Line
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
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