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The Master, A Service Designer's Handbook Volume III
- A Service Designer's Handbook
part of the A Service Designer's Handbook series
part of the Service Designer's Handbook series
- Binding:
- Paperback
- Pages:
- 136
- Published:
- February 18, 2021
- Dimensions:
- 216x279x9 mm.
- Weight:
- 440 g.
Delivery:
1-2 weeks
Expected delivery: May 16, 2024
Description of The Master, A Service Designer's Handbook Volume III
The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas, demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping, managing customer feedback, diagnosing services, measuring user experiences, and recovering failed service experiences.
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