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The Nordstrom Way to Customer Experience Excellence
- Creating a Values-Driven Service Culture
- Binding:
- Paperback
- Pages:
- 224
- Published:
- November 9, 2017
- Edition:
- 3
- Dimensions:
- 275x213x26 mm.
- Weight:
- 430 g.
In stock
Delivery:
3-5 business days
Expected delivery: December 8, 2024
Extended return policy to January 30, 2025
Description of The Nordstrom Way to Customer Experience Excellence
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
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