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Top Tasks

- A How-to Guide

By Gerry McGovern
Top Tasks by Gerry McGovern
About Top Tasks

Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a result of 15 years of research and practice. Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.

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  • Language:
  • English
  • ISBN:
  • 9781916444607
  • Binding:
  • Paperback
  • Pages:
  • 184
  • Published:
  • October 4, 2018
  • Dimensions:
  • 228x153x13 mm.
  • Weight:
  • 292 g.
Delivery: 1-2 weeks
Expected delivery: November 14, 2024

About Gerry McGovern

View all books by Gerry McGovern

Description of Top Tasks

Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them.

Developed as a result of 15 years of research and practice.

Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more.

More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.

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