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Tourist Customer Service Satisfaction
- An Encounter Approach
part of the Advances in Tourism series
- Binding:
- Hardback
- Pages:
- 198
- Published:
- July 21, 2010
- Dimensions:
- 165x244x17 mm.
- Weight:
- 454 g.
Delivery:
2-3 weeks
Expected delivery: November 23, 2024
Description of Tourist Customer Service Satisfaction
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. This book explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges.
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