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Tourist Customer Service Satisfaction
- An Encounter Approach
part of the Advances in Tourism series
- Binding:
- Hardback
- Pages:
- 198
- Published:
- July 21, 2010
- Dimensions:
- 165x244x17 mm.
- Weight:
- 454 g.
Delivery:
2-3 weeks
Expected delivery: December 19, 2024
Extended return policy to January 30, 2025
Description of Tourist Customer Service Satisfaction
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. This book explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges.
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