We a good story
Quick delivery in the UK

Turning a Telephone Answering Service into a Call Center

About Turning a Telephone Answering Service into a Call Center

WARNING: this book is a PhD dissertation and contains academic research. It's made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here's an overview: The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses' scope. The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base. The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.

Show more
  • Language:
  • English
  • ISBN:
  • 9798888090633
  • Binding:
  • Paperback
  • Pages:
  • 236
  • Published:
  • August 22, 2023
  • Dimensions:
  • 152x13x229 mm.
  • Weight:
  • 349 g.
Delivery: 1-2 weeks
Expected delivery: December 8, 2024

Description of Turning a Telephone Answering Service into a Call Center

WARNING: this book is a PhD dissertation and contains academic research. It's made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here's an overview:

The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses' scope.

The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base.

The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.

User ratings of Turning a Telephone Answering Service into a Call Center



Find similar books
The book Turning a Telephone Answering Service into a Call Center can be found in the following categories:

Join thousands of book lovers

Sign up to our newsletter and receive discounts and inspiration for your next reading experience.