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Values-based Service for Sustainable Business
- Lessons from IKEA
- Binding:
- Paperback
- Pages:
- 142
- Published:
- March 3, 2011
- Dimensions:
- 215x137x17 mm.
- Weight:
- 194 g.
Delivery:
1-2 weeks
Expected delivery: January 4, 2025
Extended return policy to January 30, 2025
Description of Values-based Service for Sustainable Business
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
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