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Achieving Brand Loyalty in China through After-Sales Services

- With a Particular Focus on the Influences of Cultural Determinants

About Achieving Brand Loyalty in China through After-Sales Services

This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling.

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  • Language:
  • English
  • ISBN:
  • 9783658143664
  • Binding:
  • Paperback
  • Pages:
  • 317
  • Published:
  • June 15, 2016
  • Edition:
  • 12016
  • Dimensions:
  • 148x210x18 mm.
  • Weight:
  • 4398 g.
Delivery: 1-2 weeks
Expected delivery: December 13, 2024
Extended return policy to January 30, 2025

Description of Achieving Brand Loyalty in China through After-Sales Services

This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling.

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