Books by Renee Evenson

Don't let your customer interactions go astray. Develop the customer service skills necessary for the success of your company.

You've mastered the skills required to achieve customer satisfaction. But how do you effectively train others to do the same? This user-friendly book will help new customer service managers and veterans alike lead frontline employees with confidence.

Shows how to stand out from the crowd and deliver excellent service to customers. This book offers tips and strategies for improving and then maintaining any company's level of customer service. It is a reference for anyone seeking to make customers feel truly valued.

Difficult personalities at work are unavoidable. But the problems that can result from them are not.

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.