Books by Sarah Cook

Over 60 unbelievably tasty and easy noodles recipes.

Manage your team successfully so you can all reap the rewards of remote workingThe rise of remote workingThe world of work is changing. Many employees no longer hold the traditional nine-to-five job. Instead, working time is increasingly flexible. Technology has enabled a rapid rise in the number of remote workers in recent years; the TUC estimates that the number of UK people working from home increased by a fifth in the ten years to 2018, and now stands at around 2.5 million people. This number is expected to continue to rise - as a result of changing attitudes and technological developments - with half the UK workforce expected to be working remotely by 2025.Benefits of remote workingRemote working, flexible working, working from home - whichever terminology you use - allows employees to change the locations they work from and their working hours. For the organisation, proven benefits include improved employee retention, a wider pool of applicants, reduced costs, increased productivity, lower absenteeism and carbon footprint reductions. For the individual, the flexibility brings a better work-life balance, reductions in costs such as those associated with commuting, less stress, increased well-being and less time spent travelling. For a manager, it can help them empower team members to give their best, improve well-being in the team and improve job performance and satisfaction.Making a success of managing and working remotelyThis book will help managers and team members alike who are about to or have already started working remotely. It will enable managers to comprehend the challenges of managing remote workers and put strategies in place to overcome these, and will advise employees how to approach their work when doing so remotely. For the manager, this book provides practical advice on how to manage remotely, with emphasis on the use of technology, creating team cohesion and avoiding isolation factors. For the team member, the book provides tips and techniques on how to work remotely, balance work and outside-work demands, and deliver desired outcomes.Using case studies, diagrams and tables, with a good balance of research and practical advice, the book discusses both the technological and psychological aspects of remote working, helping employees and managers understand how they should approach and evaluate working remotely.Ensure you make remote working a success with proven, practical advice - buy this book today.About the authorSarah Cook is the managing director of The Stairway Consultancy Ltd. She has 20 years' consulting experience specialising in leadership and management development. Before this, Sarah worked for Unilever and as head of customer care for a retail marketing consultancy.Sarah has practical experience helping managers to manage remotely and create high-performing teams. She has also worked extensively with team members to help them effectively transition to new ways of working. Sarah is a business author and has written widely on the topics of leadership, management development, team building and coaching. She also speaks regularly at conferences and seminars on these topics.Sarah is a Fellow of the Chartered Institute of Personnel and Development and is a Chartered Marketer. She has an MA from the University of Cambridge and an MBA from The Open University. She is an accredited user of a wide range of psychometric and team diagnostic tools.

Effective time-management techniques to revolutionise the way you workDo you struggle to get everything done in the time you have available? Are you deluged with interruptions to your work flow? Do you find it difficult to prioritise your tasks and wish you were more organised?Today's working environment moves at a very fast pace and, at times, it can be difficult to keep up. Expectations are high, and there are so many things competing for our attention. On top of the workload, we're interrupted by the phone ringing, e-mails landing in the inbox, people dropping in the office and, before we know it, the day has passed and we've only achieved half of what we intended to do.If any of this sounds familiar, then this book is for you! Essential Time Management and Organisation will help you transform the way you work and regain control of your working day. This clear and concise guide offers tried and tested techniques for organising your time and achieving your goals.Be more productiveDrawing on current best practice and personal experience, Sarah Cook shows you how to:accomplish more in the working dayreduce your stress levels by being more organisedget things done efficiently and effectivelyenjoy a reputation as a highly-efficient member of the team.Improve your working practicesWith the help of clear diagrams, checklists and models, this pocket guide will enable you to:transform your methods of workingprioritise your tasksfollow the 4D model for dealing with e-mailstake full advantage of your most productive time of daymanage interruptionseliminate timewastersdelegate effectively - including upwards!Buy this pocket guidetake charge of your working day

Presents IT managers with practical advice and tips on how to create a high-performance team. This book is designed to assist you in understanding what the characteristics are of a high-performance team, to help you assess where your team stacks up and to develop a plan of action for realising team potential.

A practical guide to improving your team's performanceCoaching helps people to define desired outcomes for themselves and encourages them to take responsibility for developing strategies and actions to achieve them. It's about helping people to learn rather than teaching them. By applying sound coaching skills within in the IT workplace, you can enhance the quality of your team's work, increase people's ability and confidence, and create a climate of high performance.If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you create the ideal coaching environment for your department.Use your easy to apply coaching skills to get the best out of all of your interactions from five minutes chats, direct reports, one-to-one meetings, performance reviews, to IT project meetings.Benefits to business include:Help people to unlock their potentialQuickly and easily get the best out of every situation in as little as 15 minutesEnjoy better on-going professional relationships that help people achieve extraordinary resultsAccelerate individual's progress and help them achieve personal and business goalsCement your relationships by helping people to learnOrder this practical guide to creating a coaching environmenttoday.

An art-historical reassessment of information-based art and exhibition curation, from 1960s conceptualism to current digital and network-based practices.

This wide-ranging collection addresses many important issues in China's economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence of big business, money demand and consumption behaviour.

Part of the acclaimed series of anthologies which document major themes and ideas in contemporary art.

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

The Essential Guide to Employee Engagement explores how managers can engage their staff to become more productive, engender greater levels of customer satisfaction, drive organizational success and retain talented employees.

1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.