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Complaint Management Excellence

- Creating Customer Loyalty through Service Recovery

About Complaint Management Excellence

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

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  • Language:
  • English
  • ISBN:
  • 9780749465308
  • Binding:
  • Paperback
  • Pages:
  • 208
  • Published:
  • May 2, 2012
  • Dimensions:
  • 154x233x12 mm.
  • Weight:
  • 334 g.
Delivery: 1-2 weeks
Expected delivery: January 5, 2025
Extended return policy to January 30, 2025
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Description of Complaint Management Excellence

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

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