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Complaint Management Excellence
- Creating Customer Loyalty through Service Recovery
- Binding:
- Paperback
- Pages:
- 208
- Published:
- May 2, 2012
- Dimensions:
- 154x233x12 mm.
- Weight:
- 334 g.
Delivery:
1-2 weeks
Expected delivery: December 6, 2024
Description of Complaint Management Excellence
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
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