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Customer Care Excellence
- How to Create an Effective Customer Focus
- Binding:
- Paperback
- Pages:
- 288
- Published:
- November 2, 2010
- Edition:
- 6
- Dimensions:
- 158x233x18 mm.
- Weight:
- 430 g.
Delivery:
1-2 weeks
Expected delivery: December 6, 2024
Description of Customer Care Excellence
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
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