Books in the J-B-UMBS Series series

Energize Your Workplace provides practical steps to enhance the quality of workplace relationships-including five pathways for turning negative relationships into positive ones. Jane E. Dutton utilizes powerful examples about relationship-building and relationship-destroying taken from her research.

The author applies his original approach in studies of real-life Fortune 500 companies, showing how organizations effectively address diversity issues. He details the forces that drive the diversity challenge and offers innovative strategies for change through leadership, research, and education.

Although many leaders acknowledge and invest in creativity, we seldom see it hold a credible place in the business development process. Creativity at Work takes a practical approach to creativity, showing how to select practices to produce results and add value.

In this title the authors offer a five-stage process that links the key elements of customer satisfaction measurement with market strategy and product development for business success. It shows managers how to develop a good relationship with their customers.

This text shows companies how to combine traditional compensation with the educational, emotional, and psychological benefits that will attract the best and brightest. It offers specific guidance for companies looking to transform their "compensation system" into a "rewards system".

A Framework for the Strategic Use of I/T to Transform Business Projects Making I/T Work offers managers basic guidance and an effective model for making the right choices when considering implementing information-based business projects. In this book, Dennis Severance and Jacque Passino provide business leaders with a framework of organizational change that places the problems of change into a context so that they can be effectively addressed and outlines a proven framework that can be adapted to a variety of situations. Making I/T Work offers managers A framework for managing I/T investment opportunities Fifty helpful questions for leading a program of strategic change Guidance for overcoming the powerful blocks to changes in infrastructure Suggestions for formulating a winning strategy A model for preparing and implementing a project Information on how to assess the success of a program Making I/T Work can help managers guide a strategic I/T transformation with a plan that is based on a strong sense of objective and a credible assessment of current realities.

A University of Michigan Business School Management Series book. Differentiating through service development stands to improve customer satisfaction and financial performance. This book will help executives and managers to think and plan strategically with respect to services, service development and service innovation.

Interviewing is one of the most effective ways to identify and attract employees who will be successful enough to stay. But few managers are adept at the skill. This book helps eliminate expensive errors of judgment by presenting readers with a set of behaviorally based interviewing strategies.

A lead title in the new University of Michigan Business School Management Series, this fresh look at what makes companies successful teaches readers how to identify the factors that create value on the job, and use them to benefit themselves and their organizations.

Shows how a corporation's financing decisions can critically enhance or hamper an organization's ability to respond to competitive challenges, undertake new projects, and to overcome financial setbacks.

A lead title in the new University of Michigan Business School of Management series, this book provides a hands-on guide to assessing, building, and leveraging every business person's greatest asset: their network of personal and professional contacts to achieve individual and organizational success.

Managers at all levels are constantly challenged to do more with fewer employees, to motivate diverse groups of people, and to face up to tough people problems in their workforces. An important key to managers' success is accomplishing these goals while protecting themselves and their companies from legal liability.

This book outlines a practical and innovative process for getting results. The authors outline a step-by-step guide that shows how to focus company-wide efforts on desired results, create a positive working environment that encourages achievement, and practice continuous improvement to sustain and improve operating results.